Can I cancel my order?

  • 2 years ago
  • Updated

Our top priority is to get your order processed and shipped quickly. Once an order is placed, we begin the fulfillment process immediately. As such, we are unable to cancel an order after it is submitted.

Once your order has been shipped and delivered, you can register for a return or exchange using our Returns Tool.

For more info on returns, please see the following Help article: How do I return an item?

I need to make a change to my order

  • 2 years ago
  • Updated

Once an order is submitted, we are usually unable to make any changes, and we cannot ever add any additional items. In rare circumstances, we are able to catch an order and make changes to it, and in those cases we are happy to accommodate change requests.

If you would like to request a change to your order, please Submit a Request below to contact Customer Service as soon as possible. Make sure to include your order number (FW…), then select the Category “Order” and the Subject “I want to make a change to my order.” This will appropriately prioritize your ticket so it is handled as quickly as possible.

If you would like to request a modification to the shipping address on your order, please provide us with the full and correct address in the body of your help ticket, and we will do our best to accommodate.

We will make every effort to make your requested changes if possible. However, please note that because the window to make changes is so narrow, we may not be able to accommodate a change request on your order.

If your order ships out or is delivered before we are able to process any requested changes, you can register for a return or exchange using our Returns Tool.

Shipping Information

  • 6 months ago
  • Updated

Orders are packed and shipped within 3 business days (Monday – Friday, excluding holidays). We do not ship on weekends or holidays. Transit times are measured in business days from the date your order is shipped. Please note that carrier issues, weather, events and holidays can delay your shipments.

We recommend choosing Economy shipping whenever possible to reduce the environmental impact of air shipments.


Estimated Transit Times:
ECONOMY (4-8 business days from ship date)
EXPEDITED (3-4 business days from ship date)
EXPRESS (2-3 business days from ship date)**
PRIORITY (1-2 business days from ship date)**

**Physical address only. Not available for P.O. Boxes or Military APO/FPO addresses.


– Express and Priority carriers do not deliver on weekends.
– Orders can be shipped with FedEx, USPS and UPS. We cannot determine which carrier will be used before the order is placed.
– Transit times are estimated and apply to the lower 48 States and Canada. Shipping times to Alaska and Hawaii may take 7-14+ days.
– We only ship to addresses in the Continental United States and Canada. We do not ship to Puerto Rico, Guam, American Samoa, or the U.S. Virgin Islands at this time.

Delivery Information

  • 6 months ago
  • Updated

Orders placed on https://www.fjallraven. can be shipped to all 50 states. We do not ship to Puerto Rico, Guam, American Samoa, or the U.S. Virgin Islands at this time.

*Note that all orders shipping to P.O. Boxes or military addresses must have Economy as the selected shipping method. If Economy is not the selected shipping method for a P.O. Box or military address, the shipping method will be changed to Economy before shipping.* 

Once your order is packed and ready to leave the warehouse, you will receive an email providing you with tracking information.

If your order was delivered but you cannot find it, please allow 72 business hours from the delivery date before contacting customer service. We recommend checking with your neighbors, in your mailbox, with your building management, and surrounding areas in the meantime.


Fjällräven is not liable for lost packages when the shipping address is incorrectly provided at checkout, or the recipient is no longer at the provided address.

How do I track my order?

  • 1 year ago
  • Updated

Once your order has been shipped, you should receive an email with your tracking information. Please note that if your order is split and shipped in multiple pieces, you will receive multiple emails, each with a unique tracking number.

If you need further assistance with tracking your order, please Submit a Request below to contact Customer Service.

Do you ship internationally?

  • 4 years ago
  • Updated

Fjällräven North America currently only ships to the US and Canada. We cannot ship to Puerto Rico, Guam, American Samoa, or the U.S. Virgin Islands at this time.

For international orders, please visit our European website and use the country selector at the top of the page.

My package didn’t have all of my items. Where’s the rest of my order?

  • 4 years ago
  • Updated

Sometimes, our warehouse doesn’t have stock in the item that you ordered. However, we can also draw on stock from our retail locations, so you many receive more than one package for your order. If your order is split into two or more pieces, you should receive multiple shipping confirmation emails with separate tracking numbers for each package.

If you’re missing items from your order and haven’t seen a second shipping confirmation email, please Submit a Request below to contact Customer Service so our team can make sure you receive all your gear.

Do you sell gift cards online?

  • 2 years ago
  • Updated

We do! Digital gift cards can be purchased on our Gift Card page and are sent via email within 24 hours of purchase. We will email the recipient a gift card code shortly after your online purchase. You can also choose to schedule the email so that it is delivered on a specific date.

Gift cards can only be redeemed online at Fjällräven. and are not accepted in any Fjällräven retail store.

Fjällräven does not offer physical gift cards for purchase online. We are focusing our efforts on providing an excellent digital gift card experience while maintaining our brand’s focus on sustainability.

If you have further questions about Gift Cards, please Submit a Request below to contact Customer Service.

Can I include a custom gift message with my purchase?

  • 3 years ago
  • Updated

Custom gift messages are only available when purchasing a Gift Card. On the product page, please use the “Add an optional gift message” field to send a note to the Gift Card recipient (character limit of 150).

Unfortunately, we are not able to include gift messages with any other items at this time.

If you have further questions about custom gift messages, please Submit a Request below to contact Customer Service.

When can I expect to receive my digital Gift Card?

  • 2 years ago
  • Updated

Gift Cards are delivered via email within 24 hours or on your chosen delivery date. Each Gift Card recipient will receive a single email with the card number, PIN, and gift message if added.

Both numbers are required to redeem a Gift Card. Be sure to check spam/junk folders if the Gift Card email is not received.

If you have further questions about a Gift Card purchase, please Submit a Request below to contact Customer Service.

Can I schedule delivery of a Gift Card for a specific date?

  • 3 years ago
  • Updated

Yes! When purchasing a Gift Card, you can utilize the “send date” field at the bottom of the product page to schedule a specific delivery date for your Gift Card. If no date is entered in this field, your gift card will be sent immediately.

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

Gift Card Limits

  • 3 years ago
  • Updated

There are some limits to our electronic Gift Cards:

  • the minimum dollar amount per gift card is $10
  • the maximum dollar amount per gift card is $1000
  • the maximum number of gift cards that can be purchased in a single transaction is 10
  • the maximum number of gift cards that can be redeemed on a single order is 10
  • electronic gift cards can only be redeemed online on the Fjällräven site that matches the currency on the card
  • electronic gift cards cannot be redeemed in any retail stores
  • we will not replace gift cards which are lost or stolen; please treat gift card value as cash

If you have further questions about Gift Card limits or restrictions, please Submit a Request below to contact Customer Service.

How to redeem a Fjällräven Gift Card

  • 3 years ago
  • Updated

Gift cards can be applied during the billing step at checkout—simply click “Add New Gift Card” at the bottom and then enter your card number and PIN. To verify that your gift card has been applied, be sure to check the order summary before clicking “Place Order” at checkout.

Click here to check your gift card balance.

If you have further questions about the balance on your Gift Card, please Submit a Request below to contact Customer Service.

How to check the balance of your Gift Card

  • 3 years ago
  • Updated

Enter your card number and pin number on the “Check your Balance Here” link found on our Gift Card page.

If you have further questions about your Gift Card balance, please Submit a Request below to contact Customer Service.

Do Gift Cards expire?

  • 3 years ago
  • Updated

No! Fjällräven Gift Cards in the US and Canada do not have an expiration date or inactivity fee. To ensure an easy shopping experience, be sure to keep all relevant gift card information (card number, PIN, original order number if applicable).

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

Can I return a Gift Card?

  • 3 years ago
  • Updated

Unfortunately, Gift Cards are final sale and cannot be returned. For questions about Gift Cards in European countries, please see our EU Help Center.

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

How is a refund issued if I paid with a Gift Card?

  • 3 years ago
  • Updated

If you would like to make a return/exchange for an order that was paid for either wholly or in part with a Gift Card, you can follow the return instructions outlined in the following Help article: How do I return an item? When returning items that were paid for with a Gift Card, the Gift Card will be credited first, up to the original Gift Card balance. Any refund amount beyond the initial value of the Gift Card will be refunded to the credit or debit card on file for the order being returned.

If you have further questions about returning items paid for with a Gift Card, please Submit a Request below to contact Customer Service.

Do you sell gift cards online?

  • 2 years ago
  • Updated

We do! Digital gift cards can be purchased on our Gift Card page and are sent via email within 24 hours of purchase. We will email the recipient a gift card code shortly after your online purchase. You can also choose to schedule the email so that it is delivered on a specific date.

Gift cards can only be redeemed online at Fjällräven. and are not accepted in any Fjällräven retail store.

Fjällräven does not offer physical gift cards for purchase online. We are focusing our efforts on providing an excellent digital gift card experience while maintaining our brand’s focus on sustainability.

If you have further questions about Gift Cards, please Submit a Request below to contact Customer Service.

Can I include a custom gift message with my purchase?

  • 3 years ago
  • Updated

Custom gift messages are only available when purchasing a Gift Card. On the product page, please use the “Add an optional gift message” field to send a note to the Gift Card recipient (character limit of 150).

Unfortunately, we are not able to include gift messages with any other items at this time.

If you have further questions about custom gift messages, please Submit a Request below to contact Customer Service.

When can I expect to receive my digital Gift Card?

  • 2 years ago
  • Updated

Gift Cards are delivered via email within 24 hours or on your chosen delivery date. Each Gift Card recipient will receive a single email with the card number, PIN, and gift message if added.

Both numbers are required to redeem a Gift Card. Be sure to check spam/junk folders if the Gift Card email is not received.

If you have further questions about a Gift Card purchase, please Submit a Request below to contact Customer Service.

Can I schedule delivery of a Gift Card for a specific date?

  • 3 years ago
  • Updated

Yes! When purchasing a Gift Card, you can utilize the “send date” field at the bottom of the product page to schedule a specific delivery date for your Gift Card. If no date is entered in this field, your gift card will be sent immediately.

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

Gift Card Limits

  • 3 years ago
  • Updated

There are some limits to our electronic Gift Cards:

  • the minimum dollar amount per gift card is $10
  • the maximum dollar amount per gift card is $1000
  • the maximum number of gift cards that can be purchased in a single transaction is 10
  • the maximum number of gift cards that can be redeemed on a single order is 10
  • electronic gift cards can only be redeemed online on the Fjällräven site that matches the currency on the card
  • electronic gift cards cannot be redeemed in any retail stores
  • we will not replace gift cards which are lost or stolen; please treat gift card value as cash

If you have further questions about Gift Card limits or restrictions, please Submit a Request below to contact Customer Service.

How to redeem a Fjällräven Gift Card

  • 3 years ago
  • Updated

Gift cards can be applied during the billing step at checkout—simply click “Add New Gift Card” at the bottom and then enter your card number and PIN. To verify that your gift card has been applied, be sure to check the order summary before clicking “Place Order” at checkout.

Click here to check your gift card balance.

If you have further questions about the balance on your Gift Card, please Submit a Request below to contact Customer Service.

How to check the balance of your Gift Card

  • 3 years ago
  • Updated

Enter your card number and pin number on the “Check your Balance Here” link found on our Gift Card page.

If you have further questions about your Gift Card balance, please Submit a Request below to contact Customer Service.

Do Gift Cards expire?

  • 3 years ago
  • Updated

No! Fjällräven Gift Cards in the US and Canada do not have an expiration date or inactivity fee. To ensure an easy shopping experience, be sure to keep all relevant gift card information (card number, PIN, original order number if applicable).

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

Can I return a Gift Card?

  • 3 years ago
  • Updated

Unfortunately, Gift Cards are final sale and cannot be returned. For questions about Gift Cards in European countries, please see our EU Help Center.

If you have further questions about your Gift Card, please Submit a Request below to contact Customer Service.

How is a refund issued if I paid with a Gift Card?

  • 3 years ago
  • Updated

If you would like to make a return/exchange for an order that was paid for either wholly or in part with a Gift Card, you can follow the return instructions outlined in the following Help article: How do I return an item? When returning items that were paid for with a Gift Card, the Gift Card will be credited first, up to the original Gift Card balance. Any refund amount beyond the initial value of the Gift Card will be refunded to the credit or debit card on file for the order being returned.

If you have further questions about returning items paid for with a Gift Card, please Submit a Request below to contact Customer Service.

Do you offer Store Pick Up?

  • 3 months ago
  • Updated

Canadian customers, after February 2, 2026 we will no longer be able to offer the option to ship online orders to our network of Canadian retail stores for pickup. We apologize for the inconvenience, but will be updating the store pick up experience in the near future.

Yes, we offer In-Store Pick Up! At checkout, select “Ship my order to a nearby Brand Store” at the bottom of the Shipping Address section. Then select a state to see possible stores.

Please note that if you select Store Pick Up for your order, you should be provided with a free shipping option (Economy). Because of variable stock levels, we may need to ship from our warehouse or another location to your selected store.

You will receive a notification email, separate from your order confirmation, that will inform you when your order is ready for pick up. Please wait to head to the store until you receive that notification. Your order will be held at the store for 30-days. If your order is not picked up after 30-days, it will be returned and refunded. 

If you have any questions, please Submit a Request below to contact Customer Service.

When can I pick up my order?

  • 3 months ago
  • Updated

Canadian customers, after February 2, 2026 we will no longer be able to offer the option to ship online orders to our network of Canadian retail stores for pickup. We apologize for the inconvenience, but will be updating the store pick up experience in the near future.

You will receive an email, separate from your order confirmation, when your order is ready for pick up.  Please wait to pick up your order until you receive this email, as not all items are immediately available and may need to be shipped from our warehouse or another store. Your order will be held at the store for 30 days. If your order is not picked up within the 30day window, it will be returned and refunded. 

If you have any questions, please Submit a Request below to contact Customer Service.